THE FUTURE OF CALL
CENTERS IS HERE
AS SEEN IN
IT’S TIME FOR A CHANGE
COST PER CUSTOMER
SERVICE CALL IN THE U.S.
$41 BILLION 3
DUE TO CALL CENTER
INEFFICIENCIES EACH YEAR
THEIR CURRENT CUSTOMER
SERVICE SYSTEMS WON’T
MEET FUTURE NEEDS
= WASTED TIME & MONEY
MOBILE MESSAGING: ENTERPRISE-READY & CUSTOMER APPROVED
Pypestream delivers custom-built, compliant and secure solutions for efficient customer service.
- Resolve high volume inquiries at scale
- Customize chatbots to handle common inquiries
- Cut customer communication costs
- Deliver big on customer experience
- Improve your Net Promoter Score
IMPROVE CALL CENTER EFFICIENCY BY 80%*
100 agents managing 1 inquiry at a time via telephone
20 agents managing up to 5 inquiries at once with mobile messaging
10 automated chatbots handling repetitive inquiries
* Based on industry averages, results will vary.
WHAT OUR CUSTOMERS ARE SAYING
Pypestream’s intelligent automation solution is just the beginning of the trend we’re seeing industry-wide to adopt secure mobile messaging in a bigger way.
Founder & Chairman
Insurance Thought Leadership
The real-time, conversational nature of chat offers tremendous opportunity to make interacting with us far more convenient and intuitive for members of all our client medical schemes.
Dr Jonathan Broomberg
Chief Executive Officer
Pypestream’s secure messaging platform and automated chat capabilities support our strategy to provide a cognitive, omni-channel solution across the entire lifecycle of the vehicle.
LYNX Services, A Solera Company